Vecinos Terms of Service
Effective 9 November 2026
The service is in Russian; this is a translation of the Russian version for convenience.
These terms are an agreement between you and NOTICIA DOO (Montenegro), which operates Vecinos (vecinos.ai). By using the service or subscribing you accept these terms and the Privacy Policy.
1. The service
1.1. Vecinos is a web app for practising spoken Spanish by voice with artificial-intelligence characters ("neighbours": Rosa, Diego, Carmen). The neighbours are not people: their replies are generated by AI models, their speech is synthesised and your speech is recognised automatically.
1.2. Vecinos is an independent product built on third-party AI models: OpenAI (speech recognition and the neighbours' replies) and Inworld AI (the neighbours' voices). Vecinos is not affiliated with, endorsed or sponsored by these companies.
1.3. The service is conversation practice, not a course: it issues no certificates, guarantees no exam results and does not replace a teacher. AI replies may be inaccurate; the service gives no medical, legal, financial or immigration advice.
1.4. The unit of the service is a meeting: a conversation with a neighbour of about 5 minutes that the neighbour ends naturally, followed by a summary card.
2. Who may use it
2.1. The service is for people aged 18 and over. If a conversation shows the user is younger, the neighbour keeps to a safe mode and avoids adult topics.
2.2. You can log in with Telegram or by email (a one-time link or code). You are responsible for access to your email and Telegram account.
3. Acceptable use
You may not use the service to obtain sexual or explicit content, to harass, threaten or spread hatred, for unlawful purposes, to try to circumvent the AI models' safeguards, for automated bulk access, or to resell access to your account. The neighbours do not enter romantic relationships with users and do not hold explicit conversations: they steer away from such topics with humour. We may restrict or close access for violations; section 8 applies to the paid period.
4. Free access
4.1. The first meeting is free with no sign-up. After you save your progress (log in), two more free meetings within 7 days.
4.2. Free meetings are limited by an overall daily budget; when it is used up, the free meeting moves to the next day. Free access may change.
5. Plans
| «Соседи» (Neighbours) | «Sobremesa» | |
|---|---|---|
| Price per month, VAT included | €16.90 (in the price test some users see €12.90, see 6.4) | €29 |
| Minutes of conversation per billing month | 450 | 600 |
| Format | short meetings of about 5 minutes, up to 5 a day | long 20–30-minute talks where the neighbour stays, plus short meetings |
| All three neighbours, summary cards, word list | yes | yes |
5.1. Minutes are the actual talk time from the start of a meeting to its end, excluding pauses and dropped-connection gaps. Meetings interrupted by our fault are not counted. A day starts at 4:00 your local time. Unused minutes do not carry over. Your remaining minutes are shown in your profile.
5.2. No plan is "unlimited": each has the limits stated above.
6. Prices and price changes
6.1. Prices are in euros and include VAT; the price is the same in every country.
6.2. Prices for new subscribers may change at any time; a new price applies to subscriptions started after the change.
6.3. For existing subscribers a price may change only with at least 30 days' notice; the new price applies from the next renewal after that period. You may cancel before the renewal, and then the new price is never charged.
6.4. Prices may differ as part of price tests: some new users, chosen at random (not by profile or behaviour), see a different price for the «Соседи» plan with the same contents. The price shown to you when you subscribed stays the same on renewals while the subscription is active.
7. Payment, renewal, cancellation
7.1. The subscription is sold and paid through Creem, the merchant of record, who charges the payment, calculates and remits VAT and sends the receipt. NOTICIA DOO never receives your card details — only the subscription status and amount.
7.2. The subscription renews automatically every month on the day of the first payment until you cancel. If a renewal fails, Creem retries; if payment never succeeds, access ends at the end of the paid period.
7.3. Cancel with one tap in your profile ("Отменить подписку") or in the Creem customer portal. Access stays until the end of the paid period and no further charge is made.
8. Refunds and right of withdrawal
8.1. We refund your first payment in full on request within 14 days of the payment date, regardless of how many meetings you had. This also covers the statutory 14-day right of withdrawal of consumers. Details: refund policy.
8.2. If the service was unavailable through our fault, we refund that period on request.
8.3. Refunds are made by Creem to the original payment method; access ends after a refund.
9. Liability
9.1. We aim to keep the service running without interruption but cannot guarantee it: maintenance and failures of external services may happen.
9.2. NOTICIA DOO's liability is limited to the extent permitted by applicable law; nothing in these terms limits your consumer rights under the law of your country of residence.
10. Data
How we process data is described in the Privacy Policy. Ordinary users' audio is not stored; you can delete your account and history in your profile.
11. Changes to these terms
We may change these terms; existing subscribers are told about material changes in advance. If you disagree, you can cancel your subscription.
12. Contact
NOTICIA DOO, Montenegro. Support: hola@vecinos.ai. Data questions: privacy@vecinos.ai.