Refund Policy

Effective 9 November 2026

The service is in Russian; this is a translation of the Russian version for convenience.

First payment — in full, 14 days

If Vecinos is not for you, write to hola@vecinos.ai within 14 days of your first payment and we will refund it in full — no questions asked, however many meetings you had.

How to request a refund

1. Email hola@vecinos.ai from the address that received the Creem receipt (or mention that address).
2. We reply within 3 business days, usually sooner, and issue the refund.
3. Creem refunds the original payment method; the time to arrive depends on your bank (usually 5–10 business days).

After a refund the subscription ends and access to paid meetings stops.

Later payments

You can cancel at any time with one tap in your profile — no further charge, and access stays until the end of the paid month. A month already started is not refunded, except when the service was unavailable through our fault: then we refund that period on request.

If something went wrong

A double charge or a payment you did not make — write to us and we refund right after checking. Your consumer rights under the law of your country of residence remain.